Frequently Asked Questions
Welcome to alSafaqat.com, your ultimate destination for saving money while shopping online or in-store! Our team of savings experts is committed to providing you with the newest discount codes, exclusive deals, and printable coupons from over 100 stores. Whether you’re shopping for groceries, fashion, electronics, or more, alSafaqat.com is here to help you maximize your savings. Check out our detailed FAQ below to discover tips and tricks for making the most of your shopping experience!
Who Are We?
We are alSafaqat.com, AlSafaqat.com is a free platform dedicated to helping you save on almost every purchase, from groceries to hotel bookings. We provide both digital and printable coupons that can be used online and in-store at your favourite retailers.
How Do We Make Money?
We earn a small commission from retailers whenever you use one of the offers listed on our website. That’s it—there are no fees or charges for using the deals or features on alSafaqat.com.
What Are the Benefits of Using alSafaqat.com?
Before shopping online, visit AlSafaqat.com to enjoy these amazing benefits:
- Real Money as Cashback
AlSafaqat.com offers exclusive cashback on most popular stores, which gets credited to your alSafaqat account. This cashback is in addition to store discounts, offers, and coupons, and can be withdrawn without any fees or deductions.
Note: AlSafaqat consistently provides the highest cashback rates on top websites. - alSafaqat Special Coupon Codes
Access exclusive coupon codes for top stores. Use alSafaqat’s intuitive search features to easily find coupons by store, category, cashback, deals, coupon, or other filters, making it simple to discover the perfect deal. - Easy Access to Store Deals
View all available deals for a store in one convenient location. Quickly compare and choose the best offer without the hassle. - Product Deals
Shop using alSafaqat links for your favourite electronics, fashion items, and more. Check cashback details to see exactly how much you’ll save with every purchase. - Stay Updated on Exciting Offers
Be the first to know about the latest deals and discounts! Subscribe to our newsletter to get offers delivered straight to your inbox. Simply update your settings to subscribe.
Our Offers: Coupon Codes & Deals
What is a Coupon Code?
What’s the Difference Between a Coupon Code and a Deal?
- Coupon Code: A specific code that must be entered at checkout to receive a discount.
- Deal: A promotion or offer on a retailer’s website that doesn’t require a code. Clicking “Get Deal” will take you directly to the retailer’s site to learn more or shop.
While coupon codes may not always be available, alSafaqat.com gathers every possible savings opportunity, including sales, deals, and discounts, to ensure you never miss out.
How Do I Use a Coupon Code?
- Click ‘Get Code to open the store’s website in a new tab and reveal the code.
- Click ‘Copy Code’ to copy it to your clipboard.
- Shop as usual and add items to your cart.
- Proceed to checkout.
- Look for a box labelled “Promo Code” or a similar prompt asking if you have a code.
- Paste the copied coupon code into the box.
- Watch as the savings are instantly applied to your total!
Why Is My Coupon Code Not Working?
If your coupon code isn’t working, consider these steps before proceeding:
- Ensure you’ve entered the correct code and check that it hasn’t expired.
- Review the code’s terms and conditions, including minimum spend requirements.
- Confirm that the items in your cart are eligible for the discount.
If the issue persists, contact our support team for assistance. At AlSafaqat, we verify and test all codes to ensure they’re active, but occasional errors may occur, and we’re here to help resolve them!
What Does "Verified" Mean for an Offer?
When we label an offer as “verified,” it means we’ve personally checked and confirmed it’s valid. You can trust it to work!
How Do You Ensure Codes Work?
We guarantee the accuracy of our codes through manual testing. Our global shopping experts carefully test each code before listing it on our site and continuously monitor them to ensure they remain active and functional.
What Does "Exclusive" Mean?
Offers marked “exclusive” are discounts that are only available on AlSafaqat.com. These deals are specially negotiated with our retail partners just for our users. You won’t find these offers anywhere else, so don’t miss out!
How Can I Find Coupons for a Specific Store?
To find coupons for a particular store:
- Use the main menu Explore. Inside, you’ll find the Stores link, which provides access to all the stores listed on alSafaqat.
- Use the search box labeled “what are you looking for?” to locate the store.
How Do I Find Valid and Legit Coupons?
All the coupons and deals on alSafaqat.com are verified by our team of savings experts. We work daily to ensure that the promo codes and offers listed on our retailer pages are legitimate and active, so you can shop confidently.
What’s the Easiest Way to Get Coupons?
alSafaqat.com simplifies finding coupons for your favourite retailers:
- Browse or search for hundreds of stores on our website to view available discounts.
- Sign up for our newsletter to receive personalized coupons and exclusive offers delivered straight to your inbox.
Our Offers: Printable Coupons
What Are Printable Coupons and How Do I Use Them?
Printable coupons are product-specific discounts that help you save on in-store grocery shopping. AlSafaqat.com offers free printable coupons that are easy to use. Here’s how:
- Explore categories like Apparel, Beverages, Pet Care, Grocery Stores, and more.
- Browse hundreds of offers from popular brands.
- Click the Print button to select a coupon. A popup will appear where you can click on Print Coupon to proceed.
- Your selected coupons will print automatically using your default printer.
- Check your printer for the printed coupons.
- Bring your printed coupons with you when you shop to enjoy instant savings at checkout.
Note: AlSafaqat.com printable coupons are valid only in the UAE.
How Many Times Can I Print the Same Coupon?
The number of times a coupon can be printed depends on the manufacturer’s assigned limits, which are usually one or two prints per coupon. Once the limit is reached, the coupon becomes inactive and can no longer be printed.
Why Did I Get a "Limit Reached" Message?
The “Limit Reached” message typically appears due to the following reasons:
- The print limit for the coupon has been reached.
- There was an issue with your printer or printing process.
- An incorrect printer was used.
Unfortunately, print limits cannot be reset for individual users.
Are alSafaqat.com Printable Coupons Free?
Yes! All printable coupons on alSafaqat.com are completely free to use. Whether you’re clipping grocery coupons or using digital promo codes for online shopping, alSafaqat.com never charges for the savings we provide.
How Do You Print Coupons from alSafaqat.com?
Printing coupons from alSafaqat.com is quick and easy:
- Navigate to the printable coupons section via the link in our main menu.
- Browse and clip coupons for groceries, personal care, pet products, and more.
- Once you’ve selected the coupons you want, click the Print button at the top of the page.
- Verify your device to enable printing.
- Your coupons will be sent directly to your printer, ready for you to take to the store and save!
Our Cashback System
What is alSafaqat Cashback?
alSafaqat Cashback is real money you earn in addition to discounts when shopping online. Stores and offers with additional cashback are marked with green labels like ‘Earn 5% Cashback’ or ”Earn 50 Cashback Flat’.
How Can I Get Cashback on a Store?
Earning cashback through AlSafaqat is quick and simple:
- BROWSE
- Discover amazing deals at your favourite online stores and earn cashback on top of the discounts.
- SHOP
- Choose a store or deal and click “View Offer – Activate Offer”, or “Get Code”. This opens the retailer’s website in a new tab where you can shop as usual.
- After checkout and payment, claim for Cashback.
- EARN
- Add a new cashback request from My Account -> Cashback Page by entering the deal name, total amount, and order ID. After submitting the cashback request, the cashback amount will be credited to your AlSafaqat account as Pending Balance.
- Once the store confirms your purchase, your cashback will move to “Available Balance”, ready for withdrawal (minimum amount: $20).
Do’s & Don’ts for Cashback
- Ensure your cart is empty before starting.
- Disable Ad-blockers.
- Turn off third-party browser extensions.
- Avoid using price comparison widgets.
- Continue shopping without closing the offer window.
- Complete your purchase in the same session.
I Can No Longer Find an Offer I Saw Before. Where Did It Go?
If an offer has disappeared, it likely expired and was removed.
Some offers from retailers are time-sensitive or available only for a limited promotion period. Once they expire, we remove them from our website and app to save you the trouble of trying to use offers that no longer work.
What Are the Tips and Tricks for Using alSafaqat?
To ensure successful cashback tracking, we recommend the following:
- Login to alSafaqat and click one of the RED BUTTONS (View Offer & Activate Offer) to start shopping at the store. Do NOT visit the merchant directly.
- Always start with an empty cart to ensure proper tracking.
- Avoid using other widgets or coupon codes from different websites, as this could result in another site receiving the commission instead of AlSafaqat.com, preventing us from paying you cashback.
- Keep your Ad-blocker disabled at all times.
- Finish shopping in the same browser window and session. If you need to return later, visit AlSafaqat and click the RED BUTTONS (View Offer & Activate Offer) again to reactivate the cashback tracking.
Report a Missing Store or Offer
If you cannot find a store or offer on alSafaqat.com, please reach out to us at info@alSafaqat.com or alSafaqatone@gmail.com. We will do our best to add it to our site!
How Do I List My Business on alSafaqat?
Please reach out to us at info@alSafaqat.com or alSafaqatone@gmail.com. We will do our best to add it to our site!
How Do I Find Out the Cashback Amount on a Store?
To check the cashback rates for your purchase, follow these steps:
- Visit the merchant page on alSafaqat (e.g., Amazon).
- Look for ‘Cashback Rates’ in the deal/offer description. If cashback details are not mentioned within the deal, it means there is no cashback for that particular deal.
How Do I Disable Adblocker?
To ensure your cashback is tracked when shopping through alSafaqat, we recommend fully disabling any ad-blocking software during your shopping sessions.
How to Ensure Cashback Gets Tracked?
Here are a few things you can do to ensure that your cashback is tracked properly:
- Make sure you are logged into your AlSafaqat account.
- Check the cashback rates for the store to ensure the category you’re shopping for is eligible for cashback.
- Ensure AdBlock is disabled, as it may interfere with tracking.
- When you click an offer or store, AlSafaqat.com will open a new window linking you to that store. Complete your purchase in this window.
- Start with an empty shopping cart. If it’s not empty, clear it and revisit the store via AlSafaqat.com.
- Avoid using price comparison or discount widgets while shopping.
- For merchant-specific conditions, please check the ‘Useful Tips’ section on the merchant page.
Why Is Tracked Pending Cashback Only an Estimate?
The pending cashback amount is an estimate based on the information available when the transaction is tracked. It can change upon final confirmation from the store. This happens because most stores do not provide us with complete information at the time of tracking. Details like purchase amount, product category, and user status (new or existing) may affect the cashback rate.
For example, Jabong’s cashback depends on whether you’re a new or existing user. Other factors, such as platform used (Desktop, App, Mobile Web), and the product category, also impact the cashback rate. The amount displayed as tracked cashback is an estimate and may differ from the final confirmed amount. If you believe your cashback transaction was confirmed incorrectly, please submit a Claim for Incorrect Amount.
Are There Cases Where There Is No Cashback?
Yes, some stores and offers do not offer cashback. These will not have the additional AlSafaqat Cashback label. However, you can still use Coupon Codes and Deals to get discounts at checkout.
What Is Pending Cashback?
Pending Cashback/Rewards refers to cashback that is in progress. Once we track your transaction via AlSafaqat.com, we add the cashback to your account as “Pending Cashback”. Since the purchase is still awaiting merchant confirmation, and subject to no return, cancellation, or other terms, the amount is not available for withdrawal yet. In 4-8 weeks, this amount should be updated to Confirmed once the merchant approves the purchase.
What Is Confirmed Cashback?
Confirmed Cashback/Rewards refers to real money that you can withdraw. This is cashback for purchases that have been approved by the store as valid. Once your Confirmed Cashback reaches $20 or more, you can withdraw it anytime, with no hidden costs or deductions.
How Long Will It Take to Get My alSafaqat Cashback?
The time to receive your cashback depends on the store. The cashback process happens in two steps:
- “PENDING” Cashback (Cashback Tracked): This takes 3 days to 10 days after your checkout is completed.
- “CONFIRMED” Cashback (Merchant Pays Us, We Pay You): After the return/exchange period ends, the merchant validates that the sale meets the cashback terms & conditions (check the “Useful Tips” section on the store page). This can take 4-8 weeks depending on when the store pays us the commission.
Once your cashback is tracked, we will email you with details about the estimated cashback amount and the expected confirmation time.
Where Can I Check My alSafaqat Cashback?
You can check your earned cashback in your alSafaqat myAccount:
- Login to alSafaqatcom.
- Your total cashback amount will be displayed on the myAccount → Balance & Invoices page.
- To see the cashback amount and status for each purchase, go to myAccount → “Cashback”.
What Is the Difference Between Pending and Available Balance?
- Pending Balance: This contains amounts you’ve earned but can’t withdraw yet. It includes cashback from purchases at cashback stores and any bonus amounts earned through AlSafaqat.
- Available Balance: This is the amount you can withdraw immediately, subject to minimum withdrawal limits.
What Happens If My Cashback Is Cancelled?
If your cashback is cancelled by the retailer, the cashback amount for that transaction will be removed from your pending balance. The status of the transaction will show as “cancelled” in your cashback activity.
The store has the sole discretion to determine the validity of a transaction. If you believe your cashback was wrongfully cancelled, you can submit a claim. We will try our best to raise it with the merchant, but please note that once a retailer has made a decision, it is final.
Cashback Tracking
Why Was My Cashback Not Tracked?
While tracking is typically 100% automatic, occasional failures may occur due to technical reasons. Here are a few things to verify:
- At least 48 hours have passed since your purchase. (Note: For Amazon, wait for 7 days.)
- You completed your purchase in the same session after clicking through from alSafaqat.com.
- You did not use any other widget or comparison site after being redirected from alSafaqat.com.
- You did not have an ad-blocker enabled during the shopping session.
- After checkout and payment, claim for Cashback.
What Do I Need to Submit a "Cashback" Claim?
When you add a “Cashback” claim, we contact the merchant to verify the sale. To ensure the claim process is efficient, you’ll need to provide the following details:
- Outclick Information – The date and time you clicked out from AlSafaqat.
- Deal Name – The name of the deal you used to shop for the items.
- Order ID – The unique identification number for your purchase.
- Purchase Amount – The total amount of your transaction.
- Date of Purchase – When the transaction was completed.
- Proof of Purchase – A copy of the order confirmation email from the merchant, including its contents.
This information ensures the merchant has all necessary details from the start, helping us resolve your query as quickly as possible.
Cashback Issues
My Cashback Was Tracked with an Incorrect Amount
Pending cashback amounts displayed by AlSafaqat are estimated and may change after final confirmation from the store. This happens because:
- Most stores do not provide all necessary details (e.g., exact purchase amount, product category, user type—new or existing) at the initial tracking stage.
- Factors like platform used (Desktop/App/Mobile web) and specific product categories can influence the cashback rate.
My Cashback Is Still Pending/Not Confirmed
Cashback status updates from “Pending” to “Confirmed” or “Canceled” typically take 60-90 days due to merchant verification processes before paying us the commission.
Why Does It Take So Long?
Merchants perform multiple checks before confirming a purchase, including:
- Return/Exchange Period: Ensuring the return or exchange period has ended.
- Terms Compliance: Verifying the sale meets all cashback terms and conditions.
- Legitimacy Checks: Ensuring the buyer is not fraudulent.
- Bulk Processing: Merchants often process cashback confirmations in batches, typically at the end of a month.
At alSafaqat.com, we pay you cashback as soon as we receive the commission to minimize further delays. However, most of the waiting period is controlled by the merchants, and we continuously work with them to reduce this time.
What Can I Do? If your cashback remains pending even after 60 days from the purchase date, file a claim under ‘Cashback Pending for Too Long’, and we will work with the store to expedite the process.
My Cashback Was Cancelled
When a merchant invalidates a sale for commission, alSafaqat.com receives no commission and is unable to pay you cashback.
Common Reasons for Cashback Cancellation (varies by store):
- Order Cancellation: The order was cancelled.
- Returns: The order was returned or partially returned.
- Exchanges: The order was exchanged or partially exchanged.
- Order Modifications: The order details were changed.
- Gift Codes/Vouchers: The order was paid using a gift code or voucher.
- Cash on Delivery: The order was paid using the Cash on Delivery option.
- Bulk Orders: The order was classified as a bulk purchase, such as by a wholesaler or travel agent.
- Non-Compliance: The order did not meet the store’s cashback policy. (Refer to the “Useful Tips” section on AlSafaqat Store pages for store-specific policies.)
What Happens When Cashback is Cancelled?
- The cancelled cashback amount will be deducted from your pending balance.
- The transaction status will be updated to “Cancelled” on your Cashback Activity page.
If You Believe the Cashback Was Wrongly Cancelled You can file a claim under the ‘Cashback Cancelled’ category.
Note: The store has sole discretion in determining the validity of cashback transactions, and their decision is final.
Submit Multiple Cashback Claims in One Query
Currently, alSafaqat.com does not support submitting multiple claims in a single ticket. Each claim requires specific details, such as click date/time, bill amount, and sometimes the bill image. Since these details vary across transactions, they cannot be grouped into one claim. The information provided in the claim form is critical for investigating and resolving the issue.
Please submit a separate claim for each cashback.
Why is My Confirmed Cashback Amount Different from the Pending Amount?
Pending cashback amounts are calculated on a best-effort basis and are subject to change after final confirmation by the store.
Reasons for Discrepancy:
- Stores often do not provide complete details (e.g., exact purchase amount, product category, user type) when tracking cashback.
- For example, Jabong’s cashback depends on whether the user is new or existing. Other factors include platform used (Desktop/App/Mobile Web) and product category.
The final confirmed cashback may be lower or higher based on these details. If you believe the confirmed amount is incorrect, submit a Claim for Incorrect Amount for review.
Why Was My Cashback Query Refused?
When you submit a cashback query, alSafaqat.com reaches out to the store with the relevant proof provided. While we strive to resolve your query, the retailer holds sole discretion in validating the cashback claim. Unfortunately, once a retailer makes a decision, it is final and binding.
My Cashback Query Is Taking Too Long to Resolve
Cashback queries typically take between 3 to 40 days, depending on the retailer. alSafaqat.com prioritizes resolving your queries as quickly as possible.
Note: Our incentives align with yours—we only earn when you receive your cashback.
I Do Not Have Proof of Purchase. How Do I Submit a Cashback Claim?
Missing cashback claims require proof of purchase to validate the sale with the merchant. Without proof (e.g., order confirmation email or invoice), the merchant will not entertain the request, and alSafaqat cannot process your claim.
Please ensure you retain proof of purchase for any cashback queries.
Withdrawal
Does the Money in My Account Expire? What Can I Do with My Available Balance?
Cashback earned from alSafaqat.com is entirely yours and can be used for various purposes, such as:
- Transferring it to your PayPal, PhonePe, and other online wallet account.
- Recharging your phone.
- Convert to Amazon Gift Voucher.
Important Notes:
- A minimum withdrawal limit of $20 applies.
- The money in your account never expires. It’s yours to use whenever you choose.
For more information, refer to the Withdrawal Options and Limits section.
How Do I Withdraw My Balance?
To withdraw your balance, follow these steps:
- Log in to your alSafaqat.com account and navigate to the “My Balance -> Cashout Funds” section in your profile.
- Select your preferred withdrawal method: e-wallet, or recharge.
- Choose the account to which you want to transfer your available balance.
- Enter the withdrawal amount and click Submit.
Processing Times:
- E-Wallet, Gift Cards and Recharge Transactions: Are usually instant but may take up to 48 hours.
Important Notes:
- Minimum withdrawal limits apply.
- No fees or charges are applicable for withdrawing your balance.
Can I Transfer My Balance to Another alSafaqat.com Account?
Unfortunately, we do not allow balance transfers between alSafaqat.com accounts.
I'm Getting an Error While Withdrawing My Balance. What Should I Do?
If you encounter an error, please contact our Customer Care team at info@alSafaqat.com or alSafaqatone@gmail.com for assistance.
I Have Not Received My Withdrawal Amount.
Please note the following processing times:
- E-Wallet, Gift Cards, and Recharge Transactions: Usually instant but can take up to 48 hours.
If the issue persists, reach out to our Customer Care team at info@alSafaqat.com or alSafaqatone@gmail.com for support with withdrawal-related concerns.
The alSafaqat.com Newsletter
Does alSafaqat.com Have a Newsletter?
Yes, we do! Simply find the newsletter sign-up box on the alSafaqat.com homepage, enter your details, and click submit. You’ll start receiving the latest deals and coupons right in your inbox.
How Can I Get Coupons Mailed to Me for Free?
Sign up for the alSafaqat.com newsletter to have free coupons sent directly to your inbox. These emails feature personalized offers from your favourite stores, so you won’t miss out on any great deals. For printable coupons you can take to the store, be sure to check out the Printable Coupons section on our website.
Why Should I Sign Up for the Newsletter?
Subscribing to our newsletter is the best way to stay updated on the latest sales and discounts. Let us find the best deals for you, and we’ll send a curated list of your favourites straight to your inbox.
How Often Will I Receive the Newsletter?
You can expect to receive one or two emails each week, packed with the best deals and offers.
We write rarely, but only the best content.
